Wholesale Return Policy

Returns/Credit

Returns must be accompanied by a copy of your original invoice.
Please contact Create IT customer service to review and manage all return requests.
All products must be returned unopened and free of any permanent markings or stickers.
All product returns less than 30 days since invoice and in resaleable condition will receive a full credit.
All product returns over 30 and up to 120 days past invoice date and in resaleable condition are subject to a 25% restocking fee.
No returns will be accepted on product over 120 days past invoice date.
Merchandise must be received by Create IT before a credit can be granted.
Credit may take up to 30 days to be processed. All credits will be applied to your account.
Product returned that is unsaleable will not be given credit.
Promotional Products and New Intro Packages are Non-Refundable.

Exchanges

Products received in error or damaged as a result of shipping will be exchanged and shipped at no cost.

Non-Returnable Product

Product that has been defaced or altered in anyway may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
Discontinued product or product in discontinued packaging may not be returned.
Product that is branded or packaged as seasonal/holiday may not be returned.
Promotional, Prepacked Intro Kits, and Free Items are not eligible to be returned for credit.