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Wholesale Return Policy


  • Returns must be accompanied by a copy of your original invoice.
  • Please contact Create IT customer service to review and manage all return requests. 
  • All products must be returned unopened and free of any permanent markings or stickers.
  • All product returns less than 30 days since invoice and in resaleable condition will receive a full credit.
  • All product returns over 30 and up to 120 days past invoice date and in resaleable condition are subject to a 25% restocking fee.
  • No returns will be accepted on product over 120 days past invoice date.
  • Merchandise must be received by Create IT before a credit can be granted.
  • Credit may take up to 30 days to be processed. All credits will be applied to your account. 
  • Product returned that is unsaleable will not be given credit.
  • Promotional Products and New Intro Packages are Non-Refundable.


  • Products received in error or damaged as a result of shipping will be exchanged and shipped at no cost. 

Non-Returnable Product

  • Product that has been defaced or altered in anyway may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
  • Discontinued product or product in discontinued packaging may not be returned.
  • Product that is branded or packaged as seasonal/holiday may not be returned.
  • Promotional, Prepacked Intro Kits, and Free Items are not eligible to be returned for credit.